Privacy Policy

1. Scope and Consent

You accept this Privacy Policy when You sign up for, access, or use of our products and/or, services, content, features, technologies or functionality, features offered through this Platform. This Privacy Policy intended to govern the use of Cygnet FACE website and application (hereinafter referred as “Services”) Cygnet FACE (i.e. Financial Accounting Comprehensive and Easy) is a product of Cygnet Infotech that is a comprehensive accounting package for SME and MSMEs that takes care of their accounting needs in accordance with GST compliance.

Privacy Policy appears in the footer of our Platform. By using our Services and/or registering for an account with us, You are accepting this Privacy Policy and Terms of Use, You are consenting Us for collection, use, disclosure, retention, and protection of Your personal information as described in this Privacy Policy. If You Choose not to provide the information we require, You may not be able to take advantage of many of our Platform features and Services. Your privacy of data is very important to us. We do not publish, sell or rent Your personal information to third parties for their marketing purposes without Your explicit consent.

2. Changes to this Privacy Policy

We reserve the right to change the Privacy Policy at any time by posting the amended terms on the Platform. We request You to periodically review the Privacy Policy from time to time for the latest changes on our privacy practices.

3. Personal Information

“Personal Information” is information that can be associated with a specific person or entity and could be used to identify that specific person or entity whether from the information that he or she has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. Any other items of “Sensitive Personal Data or Information” as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of these rules.

4. Information we collect: 

      a) When You use our Platform, we collect and store Your personal information from You. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet Your needs, and to customize our Platform to make Your experience safer and easier. Importantly, we collect and retain personal and business-related information in relation to Bookkeeping and Accounting services including but not limited to submission of data for filling of GST returns via GSTN Platform and generation of E-way bill services.

      b) We also collect information sent to us by Your computer while using our Platform services for filing of GST returns and E-way bill generation. The information sent to us includes, but is not limited to the following: data about the pages You access, computer IP address, device ID or unique identifier, device type, geo-location information, and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, add data, and standard web log data and other information in relation to the Usage of Platform. We also collect anonymous information through our use of cookies and web beacons.

5. Information You give us when You use our Services or register for an account with us.

1. Cygnet FACE being an accounting software, lets You create GST compliant vouchers, reconcile bank transactions, track inventory, generate E-way bills, generate reports and file GST returns effortlessly and any other financial transaction data provided by You may be retained by us solely in accordance with the Provision of GSTN / GST compliance;

2. Identifying information such as Your name, GSTN ID, telephone / mobile numbers, email addresses, Company name, User Id when You register for an account with us.

3.  Any other additional information as mandated by GST and Other book keeping and Accounting services including but not limited to submission of data for filling of GST returns on GST Platform and generation of E-way bills services from time to time may be collected and retained as per GST/ GSTN compliance.

6. Cookie and its Usage

1. “Cookies” are pieces of information that are stored by Your web browser on Your computer’s hard disk, for record-keeping purposes. Cookies only identify Your computer and not You personally.

2.  We make use of cookies to store Your preferences, record session information, collect information on how You visit and access our Services, and to tailor our Services features and functionality to Your needs. Most web browsers allow You to turn off cookies; however, turning off cookies will limit Your use of our Services. If You do accept a “cookie”, You thereby agree to our use of any Personal Information collected by us using that Cookie.

8. Personal information from other sources

If You give us personal information about someone else, You must do so only with their explicit and prior consent. You should inform them how we collect, use, disclose, and retain their personal information according to our Privacy Policy

9. Use and Retention of Personal information.

We may use the information we collect about You to:

1.  For improving our Services, including, for example, to facilitate send receipts, provide products and services You request (and send related information), develop new features, provide customer support to users for Web platform (i.e. email, telephone etc.) develop safety features, authenticate users, and send product updates and administrative messages;

2.  Process transaction and sent intimation through email and SMS on You Your registered email id and mobile number.

3.  Verify your identity, including during account creation and password reset processes;

4. Send invoices through email and SMS on Your registered email id and mobile number.

5. Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;

6. We will retain and use all the information You provided for internal research and development of quality product and its services.

7. Detect, prevent or remediate violations of policies or applicable user agreements;

8. Perform internal operations, including, for example, to prevent fraud and abuse of our Services or illegal activities; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;

9. Send You communications we think will be of interest to You, including information about products, services and promotions.

10. Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

11. All details disclosed at the time of subscription with consent will be retained as per Privacy Policy as per applicable laws. We retain Your personal information as long as it is necessary and relevant in accordance with the provision of Law. In addition, we may retain personal information from closed accounts to comply with applicable laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain Your personal information, we may dispose of it in a secure manner according to our data retention and deletion policies we.

10. Disclose of Personal Information.

1. We may disclose Your personal information to GST/ GSTN as an when required and deliver information to You that, in some cases, are targeted to Your interests. We minimize the amount of discloser of personal information, we disclose to what is directly relevant and necessary to accomplish the specified purpose. As stated above, we do not disclose Your personal information to third parties for their Promotional, marketing and advertising purposes without Your explicit consent.

2.  We may be required to disclose Your Personal information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.

3. Due to the existing regulatory environment, we cannot ensure that all your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and You should not expect, that your personal information or private communications will always remain private.

4. If we were to merge with or be acquired by another company, sale of company assets or restructuring, financing, or acquisition of all or a portion of our business by or into another company. we may share information with them in accordance with this privacy policy. Should such an event occur, we will require that the new combined entity follow this Privacy Policy with respect to Your personal information. If Your personal information will be collected, used, disclosed, or retained for any purposes not covered in this Privacy Policy, You will receive prior notification of the processing of Your personal information for the new purposes.

11. Choices

1. You may correct Your account information at any time by logging into Your online web account. If You wish to cancel Your account, please email us at support@cygnet-face.com from your registered email ID and we will process Your request in the next two working days. Please note that in some cases we may retain certain information about You as required by law, or for legitimate business purposes to the extent permitted by law.

2.  When You sign into Your account on our Services, we may give You the option to stay signed into Your account for a certain period. If You are using a public or shared computer, we encourage You not to choose to stay signed in. You or any other user of the computer/browser You signed in on will be able to view and access most parts of Your account and take certain specific actions during this signed in period without any further authorization to use the account.

3.  You can typically end Your signed in session by either signing out and/or clearing Your cookies. If You have certain browser privacy settings enabled, simply closing Your browser may also end Your signed in session. If You are using a public or shared computer, You should sign out and/or clear Your cookies when You are done using our Services to protect Your account and Your personal information.

4.  If You withdraw Your consent for the use or disclosure of Your personal information for purposes set out in this Privacy Policy, You may not have access to all our Services and we might not be able to provide You all of the Services to our users and authorized under this Privacy Policy and our User Agreement.

12. Access Rights

To Protect Your privacy and security, we will verify Your identity before granting access or making changes to Your personally identifying information. If You have registered Your profile on us, your User ID and Password are required to access your profile information.

13. Contact Information

We seek permission for our Service for collecting and syncing of contact information from your system and device as per the permission system used through web operating system.

14. Opt-Out & Unsubscribe

You may opt out of receiving promotional and marketing messages from us by following the instructions in those messages or You email us at support@cygnet-face.com . If You opt out, we may still send You non-promotional communications, such as those about your account, about Services You have requested, or our ongoing business relations.

15. Security and Storage Measure

We maintain the integrity and security of Your Personal Information. We use industry-standard protocols to protect Your Personal Information and procedures in line with international standard ISO / IEC 27001:2013 Security standards to ensure that the information provided by You is reasonably Secure.

1.  We seek to store Your Personal Information in secure operating environments that are not accessible to the general public. We also ensure that the security measures are in place to protect against the loss, unauthorized access, misuse or alteration of Your Personal Information by our employees or third parties, however, any data transmission to GSTN will be done in accordance to GSTN compliance so we cannot give an absolute assurance that the information You provide to us and transferred to GSTN will be secured at all times. If You believe your account has been abused, please contact us support@cygnet-face.com.

2.  We will not be held responsible for events arising from unauthorized access to Your Personal Information. We will rely on You for telling us if You experience any unusual events that may indicate a breach in Your information security. We will then seek to investigate whether the security breach was related to the data transmissions from our Services and let You know what steps can be taken to rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

16. Children’s Privacy

Use of Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are a minor i.e. under the age of 18 years, You may use our services only with the involvement of a parent or guardian.

17. Third Party Privacy Practices

This Privacy Policy addresses only the use and disclosure of personal information we collect from You. If You disclose your information to others, or if You are directed to a third-party website, their Privacy Policy and practices will apply.
We cannot guarantee the privacy or security of your information once You provide it to a third party and we encourage You to evaluate the privacy and security policies of third party before entering into a transaction and choosing to share Your information.
For purpose of providing the services to You, third party Service provider who associate with the Cygnet and involved in managing, handling, storage, processing and transmitting information of Cygnet and include all Sub-contractor, consultant and/or representatives of third party.

18. Grievance Officer:

In case of any feedback or grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of Cygnet’s Terms of Use and other terms and conditions, please contact the following:

Ms Bhoomi Mehta, the designated grievance officer under Information Technology Act, 2000
Cygnet Infotech Pvt Ltd,
16, Swastik Society Nr. Stadium Circle,
Navrangpura Ahmedabad-380009
E-mail : bhoomi.mehta@cygnetinfotech.com

19. Disclaimer

WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED. WE DO NOT HAVE ANY METHOD TO ASSESS OR VERIFY THE VERACITY OF YOUR INFORMATION PROVIDED IS CURRENT OR ACCURATE.